Returns & Refunds policy

Effective Date: 01.08.2025

At Kipronic Limited ("we," "us," or "our"), we strive to ensure your satisfaction with every purchase made through our website kipronic.com, mobile application, or services (collectively, the "Services"). This Refund Policy outlines the conditions under which you may return products and request refunds, in compliance with the Consumer Protection Act, 2012 of Kenya and other applicable laws.

1. "As Is" Products

• All products sold through our Services are offered "as is," meaning they are provided in their current condition without warranties or guarantees, express or implied, beyond those required by Kenyan law.

• We strive to provide accurate product descriptions, images, and specifications, but we do not guarantee their completeness or accuracy. By purchasing, you acknowledge and accept the products in their described condition.

2. Eligibility for Returns

Due to the "as is" nature of our products, returns are only accepted under the following limited circumstances, as required by the Consumer Protection Act, 2012:

• Defective or Damaged Products: If the product is faulty or significantly damaged upon delivery in a way not disclosed in the product description.

• Incorrect Item Delivered: If you receive an item that is materially different from what was ordered or described.

Non-Returnable Items:

• Products sold "as is" are not eligible for returns due to change of mind, dissatisfaction with the described condition, or minor cosmetic imperfections disclosed in the product listing.

3. Return ProcessTo initiate a return, please follow these steps:

1. Contact Us: Notify our customer support team within 7 days of receiving your order via:

   • Email: kipronic@protonmail.com

2. Provide Details: Include your order number, reason for return, and photos of the product (required for defective or damaged items).

3. Return Approval: We will review your request and provide return instructions if approved. Returns without prior approval will not be accepted.

4. Return Shipping:

   • For defective or incorrect items, we will cover reasonable return shipping costs.

   • Unauthorized returns or returns for non-eligible reasons will not qualify for shipping cost reimbursement.

5. Inspection: Returned items will be inspected upon receipt to confirm eligibility (e.g., defect or incorrect item). Items must be returned in their original packaging with all included accessories.

4. Refund Process

If your return is approved and the item is received, we will process your refund as follows:

• Refund Method: Refunds will be issued to the original payment method (e.g. mobile money) used for the purchase.

• Processing Time: Refunds will be processed within 14 business days after we receive and inspect the returned item.

• Refund Amount:

  • For defective or incorrect items, you will receive a full refund, including the original shipping cost (if applicable).

  • No refunds will be issued for "as is" products returned for reasons other than defects or incorrect delivery.

• Notification: You will be notified via email once the refund has been processed.

5. Non-Delivery of Products

• If your order is not delivered due to our error (e.g., incorrect address provided by us or failure to dispatch), you may request:

  • A full refund, or

  • A replacement product, subject to availability.

• If non-delivery is due to an incorrect address provided by you, we will work with you to resolve the issue, but additional shipping fees may apply.

6. Cancellations

• Before Shipment: You may cancel your order before it is dispatched by contacting us. A full refund will be issued within 14 business days.

• After Shipment: Orders cannot be canceled once dispatched but may be eligible for return under the conditions outlined above.

7. Your Rights

Under Kenyan LawUnder the Consumer Protection Act, 2012, you are entitled to:

• Goods that match their description and are free from undisclosed defects.

• A refund, repair, or replacement for defective or non-compliant products.

• Clear information about the terms and conditions of your purchase.

8. Exceptions

• Promotional or Sale Items: "As is" products purchased during sales or promotions may have additional restrictions, which will be clearly stated at the time of purchase.

• Gift Cards: Gift cards or vouchers are non-refundable unless required by law.

• Bulk or Wholesale Orders: Special conditions may apply to bulk purchases, which will be communicated at the time of purchase.

9. Contact Us

For questions, concerns, or assistance with returns or refunds, please contact our customer support team:Email: kipronic@protonmail.com

10. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new effective date.