Privacy Policy
Effective Date: 01.08.2025
At Kipronic Limited ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal data in compliance with the Data Protection Act, 2019 of Kenya and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website [insert website URL], mobile application, or services (collectively, the "Services").
1. Information We Collect
We collect the following types of information to provide and improve our Services:
a. Personal Information
- Contact Information: Name, email address, phone number, and physical address provided during account creation, checkout, or customer service interactions.
- Payment Information: mobile money details, or other payment information processed through secure payment gateways.
- Account Information: Username, password, and other details provided when you create an account.
- Order Information: Details of products or services purchased, order history, and delivery preferences.
b. Automatically Collected Information
- Usage Data: Information about how you interact with our Services, such as IP address, browser type, device information, pages visited, and time spent on the website.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.
c. Information from Third Parties
- Information obtained from third-party services, such as social media platforms or payment processors, when you interact with our Services through those platforms.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including delivery and payment processing.
- To provide customer support and respond to your inquiries.
- To improve our Services, including website functionality and user experience.
- To personalize your experience, such as recommending products or sending tailored promotions.
- To communicate with you, including sending order confirmations, updates, and marketing materials (with your consent).
- To comply with legal obligations, prevent fraud, and ensure the security of our Services.
- To analyze usage trends and optimize our business operations.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds under the Data Protection Act, 2019:
- Consent: When you provide explicit consent, such as for marketing communications.
- Contractual Necessity: To fulfill orders or provide Services as per our agreement with you.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: For purposes such as improving our Services, preventing fraud, or ensuring security, provided these interests do not override your rights.
4. Sharing Your Information
We may share your personal information with:
- Service Providers: Third parties who assist with payment processing, delivery, website hosting, or customer support, under strict confidentiality agreements.
- Business Partners: For co-branded promotions or services, with your consent.
- Legal Authorities: When required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Storage and Security
- Storage: Your personal information is stored securely on servers located in US, UK, Brazil, France, Germany, Lithuania, the Netherlands, the United Kingdom, India, Indonesia or with trusted third-party service providers.
- Security Measures: We implement industry-standard technical and organizational measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or alteration.
- Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
Under the Data Protection Act, 2019, you have the following rights regarding your personal information:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal obligations.
- Restriction: Request restriction of processing under certain circumstances.
- Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
- Objection: Object to the processing of your data for specific purposes, such as marketing.
- Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.
To exercise these rights, contact us at kipronic@protonmail.com. We will respond within the timelines prescribed by law (typically 30 days).
7. Cookies and Tracking Technologies
We use cookies to enhance your experience. You can choose to accept or decline cookies via your browser settings. Note that disabling cookies may affect the functionality of our Services.
8. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. International Data Transfers
If your personal information is transferred outside Kenya, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data in accordance with Kenyan data protection laws.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.
11. Marketing Communications
We may send you marketing emails or messages about our products, promotions, or services if you have provided consent. You can opt out at any time by clicking the “unsubscribe” link in emails or contacting us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
13. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer at: kipronic@protonmail.com