Return of goods and right of withdrawal
If the Customer is a "consumer" (i.e. a natural person acting for purposes other than his/her business, commercial, artisanal or professional activity), he/she has the right, pursuant to the Consumer Protection Act, 2012, and the Competition Act, 2010, to withdraw from the Sales Contracts within 7 days from the date of receipt of the Products covered by the Sales Contracts. The Right of withdrawal must be exercised by the Customer by sending KIPRONIC a written communication, by e-mail to the address indicated on the Contacts page, containing:
- the expression of intent to exercise the right of withdrawal;
- the indication of the order number that gave rise to the Sales Contract from which he/she intends to withdraw.
In the event of exercise of the right of withdrawal by the Customer:
- the Customer must return the Products within 7 days from the date of the communication of withdrawal;
- all costs associated with the return of the Products are entirely borne by the Customers;
- KIPRONIC undertakes to refund the Price as quickly as possible, and in any case within 7 days from the date of receipt of the notice of withdrawal provided that:
- the products have been returned and are intact;
- the original packaging/wrapping of the products is also returned and is intact;
- any accessories are also returned and are intact;
- the products have not been used;
- KIPRONIC will communicate to the Customer the methods of refunding the price and may, for this purpose, request the Customer's data to make the refund via M-PESA
